Summary


I have 10+ years creating a wide range of content for technical audiences, including developer docs, blogs, website copy, and UI text.

  • Experience designing and implementing information architecture from the ground up
  • Understands agile software development teams, practices, and tools
  • Consistently builds strong relationships with engineering, product management, and SMEs
  • Strong project management skills to deliver large, multi-stage projects
  • Passionate about learning and explaining new technology


Skills


Category Skills
Writing & Editing Document Design, Instructional Writing, Science Writing, Technical Writing, Task-based Writing, Grant Writing, News Writing, Proofreading, Editing
Documentation Single Sourcing, Topic-Based Authoring, Information Architecture, UI Copy
Professional Management, Project Planning, Data Analysis, Interviewing SMEs, Experimental Design Literature Search, Scheduling, Research
Software & Tech Microsoft Office, Adobe InDesign, Google Documents, Google Sheets, Google Forms, Atlassian JIRA, Atlassian Confluence, Atlassian Bitbucket, Eclipse, Atom, Git, GitHub, Javadoc, Agile methods
User Research Methods Think Aloud, Card Sorting, Field Studies
Markup Languages XML, Markdown, HTML, CSS
Programming Languages Experience with source code written in Java and JavaScript




Education


Master of Arts | Professional Writing | Carnegie Mellon University | 2016

Bachelor of Science | Psychology | Carnegie Mellon University | 2011




Experience


Stedi

Content Marketing & Technical Writing | January 2023 - present

I am responsible for planning, drafting, and editing all customer-facing content. I write social media copy, website copy, blog posts, customer success stories, technical documentation, and more. I also work with leadership to develop the messaging and marketing strategy for product launches.


HashiCorp

Technical Writer | June 2021 - December 2022

I worked on the Terraform and Packer products. Major projects included:

  • CDK for Terraform: I led the engineering team through a complete documentation restructure and migrated the content from GitHub to the Terraform documentation site. This included reorganizing existing content as well as identifying and filling content gaps.

  • HCP Packer: I planned, developed, and delivered this documentation set from start to finish to support both the beta and General Availability (GA) HCP Packer launches. While designing the documentation, I provided usability feedback to the engineering team.

  • Versioned Documentation: I acted as the project manager for a large, cross-functional initiative to deliver versioned documentation for 7 Terraform products. Gathered requirements, developed the rollout plan, garnered approvals, and consistently communicated plans and project status to stakeholders. Worked with web development team and engineering leads to understand how to integrate versioning into existing product release processes. Tested prototypes and provided feedback to improve the user experience.

I also created templates and other resources to empower engineering teams to create user-centered content for new features.


Aurora Innovation

Communications Manager | Mar 2021 – June 2021

  • Developed strategic communications plans that drove engagement and alignment across 1600+ employees
  • Planned, developed, and managed technical content for company newsletter, company All Hands, and employee website
  • Drafted clear, compelling talking points for company leaders to keep employees informed about company progress, acquisitions, and integration activities

Technical Copywriter | Jul 2019 – Mar 2021

  • Worked with 10+ engineering leads to develop and publish internal communications, including a weekly newsletter designed to educate the company about technical progress.
  • Lead technical content development for company-wide All Hands meetings. This includes proposing topics, shaping key messages and story flow, helping to find and refine relevant visuals, refining slide content, and coaching presenters.
  • Proposed, researched, and wrote blog posts and social media copy about Aurora’s technology. Collaborated with marketing team to generate visuals that brought each story to life.
  • Documented the design and functionality of autonomy software modules. For example, I worked with engineering leads to develop “Atlas Engineering 101,” a primer on how Aurora’s self-driving maps were created and represented in the codebase.
  • Drafted copy for the Technology section of Aurora’s public website. For example, content describing various components of the Aurora Driver.
  • Edited critical customer-facing product requirements documentation for grammar, clarity, and consistency.


Uber Advanced Technologies Group

Technical Writer II | Sep 2018 – Jul 2019

  • Designed and wrote end-user documentation for an internal suite of mapping applications, including on-boarding, inline help, and user manuals.
  • Led visual and information design of internal department wiki and collaborated with 10+ teams to gather and refine content.
  • Collaborated with engineering, testing, and management to coordinate and standardize documentation efforts.
  • Conducted user research to determine information needs and test the clarity and completeness of documentation.


Leidos

Software Documentation Specialist | Jun 2016 – Aug 2018

  • Created and maintained resources for software developers, including a knowledge base with over 70 articles, a QuickStart guide, and an SDK
  • Interviewed developers to learn technical concepts and acquire code samples in both Java (backend) and JavaScript (frontend)
  • Generated marketing content for an internal web application framework, such as fact sheets, presentations, and product overviews
  • Created and maintained release notes
  • Helped to improve and manage the office’s recruiting pipeline
  • Represented Leidos at community events and career fairs


Carnegie Mellon University

Writer & Communications Coordinator | Jan 2015 – May 2016

Department of Psychology

  • Co-developed information architecture for new undergraduate website
  • Wrote and developed content for undergraduate website and newsletter, including faculty and student profiles, descriptions of research projects, and promotional materials for the Psychology undergraduate program (research opportunities for students, coursework descriptions, and more)


Lab Manager | Jun 2014 – May 2016

Department of Psychology, Behavioral Health Research Lab

  • Edited grant proposals and publications
  • Learned new software and technology and wrote usage instructions for other lab members
  • Created and maintained laboratory website (using Adobe Dreamweaver)
  • Conducted statistical analyses on collected study data (using IBM SPSS Statistics and Microsoft Excel)
  • Developed materials (research procedures, stimuli, etc.) for new research projects
  • Coordinated research studies, including contacting and scheduling over 200 participants
  • Managed up to 5 undergraduate research assistants
  • Monitored data collection, processing, and entry from 5 research projects


Lab Manager | May 2011 – Jun 2014

Department of Psychology, Health and Human Performance Lab

  • Coauthored two manuscripts published in top psychology journals
  • Composed and edited detailed data processing manuals, including 50-page functional magnetic resonance imaging (fMRI) data processing and analysis manual
  • Drafted and edited experimental protocols, research grant applications, and manuscripts
  • Developed methodology, materials, and stimuli for new research projects
  • Coordinated undergraduate work schedules and testing schedules for multiple research projects
  • Recruited and tested over 300 participants for research projects
  • Trained and supervised up to 12 undergraduate research assistants see less